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United Bank for Africa (UBA) is hiring

VACANCY ANNOUNCEMENT

Internal /External (ABO – BO)

Job title : Experience Design & Innovation Officer
Department = : Customer Experience

Reporting Line : Head Customer Experience

Location : UBA Cameroon

Objectives :

Develop and deploy systematic actioning on customer
experience insights by cross-functional
representatives, to prevent recurrence of issues and to
create new mutual value associated with key drivers of
customer lifetime value.

Roles & Responsabilities :

— Provide oversight into the various CX improvemeaz @
initiatives and provide guidance and prioritizatio
through the platform of the governance structure

= Product and process Knowledge

• Proficient in MS packages

Skills required:

— Problem Solving

— Project Management

— Attention to details

Attributes :

-— Initiative

— Goal Oriented

— Organized

— Customer Centric

Qualification :
— First degree in any field

Experience :
= 1-year experience as an Operations personnel.
— Innovative thinking

Application submission:

Candidates should send their resume and motivation
letter to hcmrecruitcameroon@ubagroup.com, wit the
heading “EXPERIENCE DESIGN & INNOVATION
OFFICER ” no later than April 27, 2023 at 5:00P.

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